“I have had my washer and dryer combo profile for 5days now and I put fabric softner into the bottom tray and it keeps saying it's empty but it's half way full how do I fix so it registers the right amount that's in there please help”
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Havent had that happen yet. Try upgrading the firmware on the app. It would tell you It needs to be updated
Sorry, there was a problem. Please try again later.Hi - We appreciate you having purchased our Profile UltraFast Combo unit. We hate to hear about the issue with the fabric softener dispenser. If you have not already done so we strongly recommend you update the software of your new Combo washer/dryer. By downloading the latest software, the wash and drying performance of the unit is optimized, and you will have access to additional wash cycle selections and AI features. If you have already completed the latest software update and are still experiencing an issue with the fabric softener dispenser we recommend scheduling an appointment to have GE Appliances service take a look at your unit. You may do so by calling 1-800-432-2737. We are confident this issue can be easily resolved. Wishing you all the best! Vikki@GEA
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