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Hi Mimi- This is Sue at GE Appliances. Thanks for your purchase! This is normal. Your new washer is designed to meet current federal energy and water efficiency requirements. Although temperature settings and water levels may seem different than your previous washer, it will not affect wash performance. Loosely load clothes no higher than the top row of holes in the washer basket. The agitator design provides better circulation and turn-over of clothes and drives the clothes down into the water. See page 5 of the Owner's Manual online: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90532.pdf - Thanks for checking with us. Enjoy!
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