“I am not receiving sound on AT&T and commercial applications. I receive sound on YouTube, Netflix, and other such applications. What is my problem?”
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Hi there. Thanks for reaching out about this! We apologize for the delay in a response back to you. Generally in a case like this, for AT&T and other commercial applications that aren't getting sound, the page is typically muted and you have to un-mute it. It can be a little different but if there's a video, make sure you check the sound icon on that video. If this doesn't work, we'd recommend creating an in store appointment for our Geek Squad. I hope this helps!
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