A:AnswerThanks for your question! This service would be easiest explained with you in the store. We'd recommend setting up an in store appointment so we can go over this with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! At this time, if your old plan has expired, we would recommend migrating into our new plan as it covers more and in a most cases, it will discount further. You can learn more about Total Tech Support by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646. You can also get more information by visiting your local Best Buy.
A:AnswerHi Robert. Thanks for taking time to get in contact with us. We should be able to help out with that.
For assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Puch. We do support software and/or connection issues with printers and computers at this time. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Anna, thanks for your question. It depends if the data is stored only in the cloud or locally as well. We may be able to help with this. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy to get started.
A:AnswerWe appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your printer up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerPlease give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can see what options we have to help you out with that remote under your Best Buy Total Tech Support plan.
A:AnswerCovers troubleshooting and reinstalling drivers. If you need parts it will cover the installation but not the purchase of the needed part. It does cover up to three devices and I am glad it did. Within 2 weeks of the first repair on a laptop, my sons laptop hard drive crashed. It was covered under warranty so they will take care of everything after warranty
A:AnswerHi Dawn,
Thanks for asking! At this time, 24/7 support is for PCs, Macs, tablets, and iPads. To my knowledge, gaming consoles are not currently covered.
A:AnswerI'm not too sure about this but I will ask next time I visit them. I feel if the product was bought in the USA you should be able to buy their plan.
A:AnswerHi Lore. Thanks for connecting with us on this. I'm so sorry to hear about what happened. We can definitely help you and your computer become more secure. To get started, you can either reach out to your local Best Buy and see what we can do or you can give us a call at (800) GEEK-SQUAD or (800) 433-5778.
