“Are all online Geek Squad members in the United States? I'm sorry, I've tried another service & continually get India. I'm older & I don't understand them.”
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If you're not comfortable with the person you get for service, you can request connection to a Geek Squad specifically located in the U.S. I've gotten to the point that I will not continue conversation with people I cannot understand. I'm sorry for that, but I don't need more frustration added to the reason I'm calling for support. Companies should not have people who cannot convey things clearly doing phone customer service. You can request another agent, or just say thank you, and call back for another agent. It's ok to do that.
Sorry, there was a problem. Please try again later.Under Federal law, I believe you can always ask for someone who speaks English proficiently. I've tried it on other phone calls, and it has worked. I don't understand them either!
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