“My camera is offline...How do I get it to be back online?”
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We thank you for your feedback and we apologize for the inconvenience this has caused you, George. Please check your internet connection if it is not intermittent because this is one of the reasons our device would go offline. Our Geeni devices are relying on internet connection so please make sure that the Geeni devices are approximately 15 feet away from the WiFi router to ensure that the products will work at all times. For assistance, please contact us via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for an online chat from Mon-Sun, 9:00 AM to 9:00 PM EST.
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