A:AnswerHello, you would have to contact our support team, and ultimately make a claim to FedEx, if this shipment was redeemed as delivered. Please email us at support@gelblaster.com
A:AnswerHi Emmanuel, yes, we can definetly help you, please send us an email so we can assist you, if you haven't received your package. Email: Support@gelblaster.com, be sure to include your order number so we can look it up in our system.