“the Sound is unchecked for recording but I’m still getting recordings labeled sound. This is a very frustrating experience as it doesn’t seem to be user friendly and adjustable at all. Either something is on or off but no sensitivity adjustment”
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The reason the notification is labelled "sound" is just to make you aware what was detected. With sound turned off it will not record audio even if that's what is detected. Your doorbell is working properly.
Sorry, there was a problem. Please try again later.I've actually contacted support and apparently if you uninstall the app and then download it again it fixes it. It definitely did not.
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