“I have Google nest 3 pack. When connected I can either get Internet or cable but not both. Why”

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• Great question. It’s possible you haven't properly configured the network to handle both services — most likely, you need to connect your cable box directly to your modem's LAN port, which should then be connected to the "WAN" port on your Nest wifi Pro to access both simultaneously. If you need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp?

  Answered by Google Nest Support 9 months ago

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