“My hatch keeps turning off about 5-10 minutes after I put it on. I put my phone down to go to bed and it just shuts off, this has happened a few times before and I don’t know what to do because I already reset the app and turns the hatch on and off.”
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Hi Maeve, this sounds like something our Support team would love to take a look at. Would you mind reaching out to us via email so we can take care of this for you? Please send a message to [email protected] and mention the code [AB7287], so you don’t have to repeat yourself. :) We’re here for you & will help guide you through this! Thanks again, Your friends at Hatch
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