“My HD radio just stopped working and now doesn't seem to be taking a charge. What could be the problem?”
Answer This Question
1-3 of 3 Answers
Hello Maretta from Houston. Welcome to the Best Buy community. Thank you for your question. The Insignia NS-HD01 HD Radio Portable Player |SKU:9375071 can be charged with any available USB port on a computer using the supplied USB cable or from a universal USB charger. If your computer’s USB port is malfunctioning, then you can purchase a universal USB charger to recharge the internal battery in the Insignia portable HD radio. With that in mind, Best Buy offers a Dynex DX-UAC22 Dual USB Wall Charger |SKU:2525266 for all of your portable audio charging needs. Please note that Best Buy offers a large selection of universal USB chargers for this application that you can consider for your mobile power needs as well. It is my suggestion that you should perform some additional troubleshooting steps to obtain a more in depth understanding of the USB charging issue. 1. Try all available USB ports on your computer to see if your portable HD radio device is recognized. 2. Do you have access to another computer from a friend, family member, or neighbor? Determine if another computer recognizes your radio via a free USB port? If another computer recognizes your device, this suggests that there may be a hardware or software issue causing the problem on your computer. 3. Purchase or borrow a universal USB charger. Does a universal USB charger charge your Insignia HD radio? If it does, your computer may be at fault. 4. Are you using the supplied USB cable that came with the Insignia product? 5. Make sure that the USB cable is connected securely between your computer and the HD radio. 6. Has the Insignia HD portable radio been subjected to product abuse such as a significant fall to the ground or floor, prolonged or excessive exposure to dirt, water, sand, dust, or any other environmental contaminants? Product abuse will result in product dysfunction on a consistent basis. Have you ever opened the unit’s case prior to this incident and attempted to service the product? 7. Did you perform a factory default setting reset operation as described in the operating instructions? 8. Make sure the computer is powered on and not in sleep mode when attempting to charge the Insignia HD radio. 9. Did you press the reset button on the Insignia NS-HD01 Portable HD Radio? If none of the above troubleshooting steps assists you in this matter, then it appears that your Insignia NS-HD01 portable HD radio is malfunctioning. Please see the manufacturer’s warranty statement, purchased product extended warranty statements, Best Buy exchange/return policies for product repair and/or replacement option remedies, if applicable and available, to your particular situation. Good Luck.
Sorry, there was a problem. Please try again later.The radio is defective. Many have the no sound problem. Best Buy should replace them.
Sorry, there was a problem. Please try again later.It might be a bad cable. See if you have a known to be good USB cable that will work with your radio. These cables are widely available. Best Buy might not be happy with this answer, but I bought a spare at my local dollar store.
Sorry, there was a problem. Please try again later.