“I can't hear anthing out of my head phons only on radio how can i fix it I have had my radio for about seven months tookm relitivly good care of it and it worked before I went on Vacation but i have nbot charged it sense and the batery was dead And just now i charged itr and turned it on And i put in the new and origenal head phons and no sound came out can someone please tell me what is wrong and how to fix it.”
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At this point, it may not be possible to determine the root cause of your stereo headphone audio output problems from the Insignia NS-HD01 Portable HD Player |SKU:9375071. I suggest that you perform some troubleshooting steps in order to narrow down the possible direct cause(s) of this problem. 1. Make sure the unit is fully charged by plugging in the supplied USB cable into the corresponding port on the HD radio and attach the other end of the cable to an available USB port on your computer. 2. Check the factory supplied stereo headphones that you are using. Are the headphones damaged in any way? Check the headphone connecting cord for tears or exposed wires. Is the 3.5mm headphone plug connector damaged or dirty? If so, you won’t be able to hear sound any more. 3. Try plugging in a different pair of headphones. If the third party stereo headphones work, your factory supplied headphones may be at fault. 4. Try plugging your Insignia stereo headphones into another portable audio product, component stereo system, compact stereo shelf system, computer, or smartphone to see if your headphones are working properly. 5. Has the Insignia HD portable radio been subjected to product abuse such as a significant fall to the ground or floor, prolonged or excessive exposure to dirt, water, sand, dust, or any other environmental contaminants? Product abuse will result in product dysfunction on a consistent basis. Have you ever opened the unit’s case prior to this incident and attempted to service the product? 6. Does the same problem occur when you plug in a pair of powered speakers or car stereo speaker system into the Insignia HD radio’s headphone jack? If so, the HD radio is malfunctioning. 7. The headphones must be connected to the radio securely to ensure proper operation. Loose connections will cause a malfunction. 8. Make sure the mute function is turned off. 9. Check the volume level again to make sure there is adequate amplification to power your headphones. There are 15 levels of volume adjustment available to you. Please note that the Insignia NS-HD01 portable HD radio does not require any special headphones to operate. This unit is compatible with just about any pair of stereo headphones with a 3.5mm mini-plug connector that Best Buy sells. If none of the above troubleshooting steps assists you in this matter, then it appears your Insignia portable HD radio is malfunctioning. Please see the manufacturer’s warranty statement, purchased product extended warranty statements, Best Buy exchange/return policies for product repair and/or replacement option remedies, if applicable and available to your particular situation. Good Luck.
Sorry, there was a problem. Please try again later.This is a systemic problem with this radio that many have, including me. Best Buy should replace them, but if it is out our warranty, they probably will not. There is a design flaw with the radio.
Sorry, there was a problem. Please try again later.Could be the headphone jack is shot and might need to be replaced. After looking at other customer comments, the headphone jack problem seems to be recurring. Try resetting it a few times (Either the reset hole on side or reset to factory settings through MENU) If still not working, take it to your local Best Buy store near you Good Luck!
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