Questions & Answers

Q: QuestionDoes this tv have 120hz refresh rate?

Asked 5 years ago by Angel.

• A:Answer Hello Angel, Thank you for your interest in the 50H6570G. No this television has a 60Hz refresh rate. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this TV have a power light or any other indicator light that can't be turned off? My new TV does and it's driving me nuts so I'm looking to get this instead.

Asked 5 years ago by Frustrated.

• A:Answer There is a small red light at the bottom center of the tv (power light) that stays on when the tv is turned off. Once you turn on the tv, the red light goes off.

  Answered 5 years ago by Disneyfan1Verified Purchase

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Q: QuestionHow bright can this tv get in sdr & hdr content?

Asked 5 years ago by Dalvin.

• A:Answer Hello Dalvin, Thank you for your interest in the Hisense 50H6570G. This television has up to 300 nits of peak brightness. This television also has HDR10 capabilities. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionCan this TV be put in a wall mount?

Asked 5 years ago by Anonymous.

• A:Answer Yes I mounted it on my garage

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the wide of the legs installed? I need to know if it will fit on my TV stand.

Asked 5 years ago by JD.

• A:Answer This tv has two setting for the legs. one that set the legs 22" apart and another setting that set the legs about 53" apart. I liked that it had the smaller setting so it would fit in my already existing tv stand.

  Answered 5 years ago by abdude123

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Q: QuestionWhat is the distance between the support legs on the 43 and 50 inch?

Asked 5 years ago by Nana.

• A:Answer Hello Nana, Thank you for your interest in the Hisense 50H6570G. The TV Stand Width for the 50" is 37.9×8.9 in and for the 43" TV Stand Width is 30.5×7.7 in. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIn case something is wrong with the item, can I return it to the local Best Buy store, if I buy it online on bestbuy.com ?

Asked 5 years ago by JOHNNY.

• A:Answer I suppose the correct answer depends on how much time has passed since your purchase. In my case I paid to extend the warranty to 5 years. I did have a discussion with my salesperson prior to sale and was told that my particular Hisense TV would not be repaired if anything was wrong withy it. I would simply receive a replacement model or have my purchase price refunded. Apparently they feel any type of repair would cost more than the set itself. So I don't think they have any type of repair service available.

  Answered 5 years ago by PhilVerified Purchase

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Q: QuestionHow can I connect my bluetooth Block Rocker Plus sound system to my tv. When I got to the blue tooth setting it wouldn't allow me to click on bluetooth.

Asked 5 years ago by Sherry.

• A:Answer To connect Bluetooth devices, open the menu screen (the button with three lines on the remote) or click on the settings gear at the top right side of the screen on the home screen. Then scroll all the way down and choose Remotes & Accessories. Turn on your Bluetooth device so it can be discovered and click on Add Accessory and you can add your Bluetooth device from there. After you add it once, the TV will remember it.

  Answered 5 years ago by DougW

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Q: QuestionHow do you do know before you buy if tv is to large for the room

Asked 5 years ago by Smooth.

• A:Answer Bought mine based on the size of my tv stand, its in my front room. TV stand size is important.

  Answered 5 years ago by AltineVerified Purchase

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Q: QuestionCan I use this TV without an internet connection?

Asked 5 years ago by tvuserperson.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 50H6570G. Yes you are able to use this unit without connecting to the internet. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv come with the amazon prime video app already loaded?

Asked 5 years ago by Lynn.

• A:Answer Hello Lynn, Thank you for your interest in the 50H6570G. You are able to download the Amazon Prime Video app from the Google Play Store. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this TV support 4:4:4 chroma?

Asked 5 years ago by JT.

• A:Answer Hello JT, Thank you for your interest in the Hisense 50H6570G. Yes the television supports 4:4:4 chroma. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionCan the Spectrum TV app be loaded on the 32A45GV tv without using RUKO?

Asked 3 years ago by Tomkin.

Q: QuestionWhy won’t my android tv allow the volume to go above 69?

Asked 4 years ago by Ritch.

Q: QuestionHello what's the difference with h65 and a6g.

Asked 4 years ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 50H6570G. The A6G is a upgrade to the H65G models, the A6G has similar features such as Goggle assistant, built in Chromecast, Bluetooth, 4K UltraHD, game mode in low latency, 300 nits, Dolby Vision etc. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionDoes this model, or any Hisense Android model, have a tuner with auto-scan? And thus do any provide an EPG for local broadcast channels? Thanks

Asked 5 years ago by EGPFinder.

• A:Answer Nope, let me clarify. Not asking for a tuner that can find channels -- almost all TVs have had that since 2006. Asking for a tuner that supports the auto-scan of channels for their content -- the kind of content that is used to fill in the content of an EPG chart. If a tuner does not support content auto-scan, than no EPG app will work with that TV for broadcast channels. I know that some lower end TCL TVs support this, but not some Hisense.

  Answered 5 years ago by EGPFinder

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Q: QuestionCan the stand feet be angled slightly? I'd like to put this tv on a 8.5" deep shelf but that requires the feet to be adjustable in angle, to make the stand a little narrower.

Asked 5 years ago by AstroSa.

• A:Answer The Feet/"stand" are not adjustable.

  Answered 5 years ago by FredJones

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Q: QuestionDoes this tv have Roku built in?

Asked 5 years ago by Carol.

• A:Answer Hello Carol, Thank you for your interest in the 50H6570G. This television does not have Roku built in as this is a Android television. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionAre the HDMI inputs 2.2? Are they 2.2 on the 55"?

Asked 5 years ago by Andy.

• A:Answer Hello Andy, Thank you for your interest in the Hisense 50H6570G. This TV supports HDMI 2.0. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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