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Hello Hisense Customer, Thank you for your interest in the 55H9EPLUS. In our experience moving the tv closer to the router, and resetting the router are potential fixes for this issue. If none of these troubleshooting tips fix the issue, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution. We look forward to hearing from you! Harley with the Hisense Support Team
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