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Hello Hisense Customer, Thank you for your interest in the Hisense 65H9G. Based on what's being explained, you will need to consult with your cable provider for details on how to navigate the information banner. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
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