“In the store the picture was very clear so we purchased this tv, however once we have set it up the picture is not clear at all. We have tried adjusting the settings but it is not helping, are we doing something wrong?”
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Hello Karen, Thank you for your interest in the 65R7E1. We are sorry to hear that you are having issues with the picture quality. Please try doing a factory reset on the television. To perform a factory reset, navigate to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does.To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed. When the factory reset operation completes, the TV restarts and displays the first Guided Setup screen.
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