Questions & Answers

Q: QuestionWhat is the distance between the leg stands?

Asked 6 years ago by Paul.

• A:Answer About 34.5inches

  Answered 6 years ago by Nutorious1Verified Purchase

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Q: QuestionIs this TV mountable?

Asked 6 years ago by jjs2036.

• A:Answer Yes... very simple to pu on wall mount. Check specs but think its vesa 400×400 thats the dimentions

  Answered 6 years ago by Cere

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Q: QuestionWill it connect to Bluetooth device

Asked 6 years ago by Anonymous.

• A:Answer The 65R7E1 does not offer Bluetooth. Thank you for your interest in Hisense USA and If you have any other questions give us a call at 1-888-935-8880.

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionDoes this TV have HDMI-ARC Capability to connect a home theater? A picture included with the answer would be helpful. Thank you in advance.

Asked 6 years ago by ArkhamKnight08.

• A:Answer This TV does offer HDMI ARC on HDMI 2.

  Answered 6 years ago by HisenseProductExpert

  
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Q: Questionhow many inches between the legs?

Asked 6 years ago by kahuna.

• A:Answer Kahuna! The safe, minimum footprint we'd suggest for the Hisense 65" R7 is the full width of the TV, 50.3”. For more information, we have the full spec sheet here: https://www.hisense-usa.com/assets/ProductDownloads/47/5fb1f50b7c/Model-65R7E-Spec-Sheet.pdf

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionDoes this model offer any 3D options?

Asked 6 years ago by ChrisC.

• A:Answer No 3D capability, otherwise a great TV for it's price!!!

  Answered 6 years ago by Kokot3Verified Purchase

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Q: QuestionIs this TV compatible with a BOSE system & Apple TV

Asked 6 years ago by Chaos.

• A:Answer Hello! The Hisense R7 has all the inputs and outputs you need to connect to external audio and plug in your favorite devices, including a bose system and your appleTV, although you just may fall for the ease of the built-in Roku OS on the TV. Enjoy!

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionDoes this TV come with the higher end Roku voice remote? If not, can one be purchased and paired with the TV?

Asked 6 years ago by rambler.

• A:Answer No it has the cheaper non voice controller.

  Answered 6 years ago by BrovVerified Purchase

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Q: Questiondoes it have OPT port

Asked 6 years ago by mac.

• A:Answer The Hisense 65R7E is equipped with a digital optical audio output, as well as a headphone (3.5mm) analog audio output. Here is a link to the full specifications: https://www.hisense-usa.com/assets/ProductDownloads/47/5fb1f50b7c/Model-65R7E-Spec-Sheet.pdf

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionWhat if I don't have the original remote?

Asked 4 years ago by John.

Q: QuestionI want to hook up this TV to my Sony boom 5 .. My stereo does not have H DMI or Optic fiber hook up How can I listen to movies through that stereo with this TV

Asked 4 years ago by Vinny.

Q: Questiondo you have to use roku tv to stream Netflix and YouTube

Asked 5 years ago by rickrack.

• A:Answer Hello Rick, Thank you for your interest in the 65R7E1. Yes you would need to set up a Roku account to access the apps on this unit. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHi I need to replace my remote? I tried to reset it change the batteries and everything and nothing

Asked 5 years ago by Kaleena.

• A:Answer Hello Kaleena, Thank you for interest in the 65R7E1. You are able to get a replacement remote to purchase from Hisense's authorized retailer of accessories Encompass. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: Questionhow many hdmi output

Asked 5 years ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 65R7E1. The television has 3 HDMI ports. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this TV have a cancer warning?

Asked 5 years ago by Chief.

• A:Answer Hello Chief, Thank you for your interest in the 65R7E1. Yes the television does have a cancer warning. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this Roku have amazon video where you can watch movies from prime?

Asked 6 years ago by Roger.

• A:Answer Hello Roger, Thank you for your interest in the Hisense 65R7E1. Yes the Amazon Prime is support along with a few of your favorite apps such as Hulu and Disney Plus. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv offer option to add apps and not just per installed?

Asked 6 years ago by Mike.

• A:Answer Hello Mike, Thank you for your interest in the 65R7E1. Yes you are able to download additional apps from the Roku App Store. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionIn the store the picture was very clear so we purchased this tv, however once we have set it up the picture is not clear at all. We have tried adjusting the settings but it is not helping, are we doing something wrong?

Asked 6 years ago by Karen.

• A:Answer Hello Karen, Thank you for your interest in the 65R7E1. We are sorry to hear that you are having issues with the picture quality. Please try doing a factory reset on the television. To perform a factory reset, navigate to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does.To proceed with the full factory reset, use the on-screen number pad to enter the code displayed on the screen, and then select OK to proceed. When the factory reset operation completes, the TV restarts and displays the first Guided Setup screen.

  Answered 6 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the refresh rate

Asked 6 years ago by Al.

• A:Answer 60hz...I purchased the TV because I saw 120 but that was not HZ.

  Answered 6 years ago by Mike

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