Questions & Answers

Q: QuestionHow many HDMI outputs does this soundbar have?

• A:Answer This soundbar has one HDMI output.

Q: QuestionHow does the AI EQ Mode adjust the sound?

• A:Answer The AI EQ Mode meticulously adjusts the sound to match your unique space.

Q: QuestionDoes the soundbar come with mounting hardware?

• A:Answer Yes, the soundbar includes mounting hardware.

Q: QuestionIs there an AI mode available on this soundbar?

• A:Answer Yes, the soundbar has an AI EQ mode.

Q: QuestionDoes this soundbar come with a subwoofer?

• A:Answer Yes, this soundbar comes with a wireless subwoofer.

Q: QuestionDoes this soundbar support Dolby Atmos?

• A:Answer Yes, this soundbar supports Dolby Atmos.

Q: QuestionWhere can I get an owner manual for product?

Asked 1 week ago by Third.

Q: Question2 power cords, right? One for soundbar and one for subwoofer. Just no wire from soundbar to subwoofer.

Asked 3 months ago by FrankH.

• A:Answer 4 powercords. 1. Soundbar 2. Subwoofer 3.Left Atmos Speaker 4.Right Atmos Speaker

  Answered 1 month ago by KashifIVerified Purchase

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Q: Questionwhat is the low frequency?

Asked 4 months ago by Dmoney.

Q: QuestionIs this soundbar compatible with any TV?

Asked 4 months ago by MC.

• A:Answer Hi MC, thank you for your interest in the Hisense AX3120Q. The sound bar is compatible with most TVs and can be connected via HDMI or Optical. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 4 months ago by HisenseProductExpert

  
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Q: QuestionIs this compatible with Toshiba or insignia TV's

Asked 4 months ago by Anonymous.

• A:Answer Hi Hisense Customer, thank you for your interest in the Hisense AX3120Q. Compatibility is achieved through HDMI eARC/ARC ports. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionI purchased this soundbar and would like to enable the Hi-Concerto feature along with my U8N TV. But it is not showing up as an option in the Audio Output menu like the user manual says it will. What do I need to do to get that option to be available?

Asked 4 months ago by JoeInPA.

• A:Answer Hi JoeInPA, thank you for your interests in the Hisense AX3120Q. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 4 months ago by HisenseProductExpert

  
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Q: QuestionWhen you select the mode button it says sound mode is off what does it mean?

Asked 4 months ago by fredreed.

• A:Answer Hi Fredreed, thank you for your interest in the Hisense AX3120Q. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 3 months ago by HisenseProductExpert

  
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Q: QuestionIs there a way to turn off the light in the front that says the output aka "EARC?"

Asked 4 months ago by Morgan6.

Q: QuestionCan you add additional subwoofers or no?

Asked 4 months ago by fredreed.

• A:Answer Hi Fredreed, thank you for your interests in the Hisense AX3120Q. No, The sound bar is designed to work as a single 3.1.2 channel unit with its included, pre-paired wireless subwoofer. If you have further questions, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.

  Answered 4 months ago by HisenseProductExpert

  
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Q: Questionwill the remote control the sound bar if it is running in ir or only in bluetooth mode

Asked 5 months ago by nicko.

• A:Answer Hi Hisense Customer, Thank you for your interest in the Hisense AX3120Q. The remote of the unit will work no matter the mode the unit is in. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team.

  Answered 5 months ago by HisenseProductExpert

  
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Q: QuestionHow many watts ? Thanks

Asked 6 months ago by Dot.

• A:Answer It is 440W combined max power. The sound bar is 200W max and the sub is 240W max.

  Answered 6 months ago by Arctic

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