I never got these instructions emailed to redeem this item and my digital library is empty when I sign in. null

Question

IvePlayedAGameorThree · Accepted Answer

Not sure if this was answered, but I'd reach out to their support. 
My cashier did not place an Email down when I asked for an email receipt. So, my code was planned to be sent to "EMAIL". Yes just Email, not my actual email, but the word EMAIL. 

For anyone having issues like this, your receipt (digital or physical) should state where your code is going to. If it doesn't list your email, then you gotta go back and ask for that code!! (or call their support...the store won't be able to give you the code)

Ryan · Answer

I sort of think Best Buy is failing in this arena. I purchased a game online from them and they never delivered my code. The purchase was made online and it required me to enter my email address. In addition, I was charged for the game but it does not appear in my digital library. I would suggest getting a refund and searching for the game elsewhere. But maybe I'm missing something. There was no email sent in spam folder and I received no further instructions from Best Buy on how to access my title.

Answered by Ryan 4 years ago

Scottercakes · Answer

Same thing happened to me, the digital code will not be shown on digital receipts if bought in-store. Codes or promised redemption emails seem to appear within 4 - 24 hours and not immediately, like you'd expect.

Answered by Scottercakes 7 years ago

Verified Purchase

Nick · Answer

The same thing happened to me. It was just a blank space on the email receipt. Did you ever get it resolved?

Answer

Can yall send me the digital code of my playstation plus gift card to my phone number

Metallicafrk87 · Answer

I had same issue. the code should be on your receipt, mine didn't have it and no email was received. Call best buy support, they can validate your purchase in about 5 minutes and send you the code via email again while on the phone.

Answered by Metallicafrk87 7 years ago

Verified Purchase

matte · Answer

You should've received a digital download code to enter in at the Nintendo store from Best Buy in the confirmation email with your purchase. You need to contact Best Buy to resend or check your junk folder for the email. The game is great, so I hope you find your code.

Answered by matte 7 years ago

Verified Purchase

Soulreeverz · Answer

The code Ian on the receipt the Best Buy employee should have told you (mine didn’t say a word wasn’t to happy about that)

Chris · Answer

My code was listed on my receipt. I requested a printed and emailed one. The printed one contained the code.

Drew · Answer

Have your checked your spam folder? I searched my email for “Hollow Knight” and it was one of the top results. You should have gotten it shortly after the purchase was made. Otherwise I would contact Best Buy. It wouldn’t show up in your digital library.

Answered by Drew 7 years ago

Verified Purchase

SpazzCat74 · Answer

The game code will be on your receipt. If not call Best Buy customer service and give them the receipt transaction number and they will resend you the code.

Kenzi05 · Answer

It should have been on your receipt if you got it in store.

Smiley · Answer

the Code came on the receipt. Ask the Store to reprint it

Robert · Answer

I noticed that when getting both the paper and email option upon purchase, the game code only appeared on the paper option -- not in the email. I think it's really concerning that the email did not have the code, but since I got the paper with the code on it, there was no issue for me. On the email, there was a blank space where the code should be which I pointed out to my wife and told her that it was a good thing we got a paper copy. I would share this review with Best Buy so they know you're not the only one.

I included a picture on how it looked on my email. 
Hope you get everything worked out!

“I never got these instructions emailed to redeem this item and my digital library is empty when I sign in.”

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