Questions & Answers

Q: QuestionWe purchased a Linksys Velom Mesh Router, online. Do I need another modem to replace Frontier ARRIS modem/router in our home, include with Linksys router install? or is the Linksys node ok by itself for all our devices. We live in a 2800 sq ft home.

Asked 4 years ago by tama.

• A:Answer NO

  Answered 4 years ago by animalhouse

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Q: QuestionI have just purchased a new Canon laser printer and am unable to set the wireless connection to my home computers. What is the charge for a tech to set it up in my home?

Asked 4 years ago by DaveJ.

• A:Answer Probably easier and cheaper to adjust Settings on the device you wish to print from to make sure they are BOTH on the same Network.

  Answered 4 years ago by Mayport42Verified Purchase

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Q: QuestionAfter I cancle my Directv, can I use the same coaxial cable to connect to Spectrum internet?

Asked 4 years ago by Les.

Q: QuestionIf I purchase Wifi home set-up service with a wifi booster in the same purchase, does the tech bring the wifi booster with her or him? Or do I need to wait until the wifi booster gets to my house?

Asked 4 years ago by MJDPT.

• A:Answer I think you need the booster first

  Answered 4 years ago by VerycuteVerified Purchase

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Q: QuestionHi, I need to have installed a RG6 coax cable from my living room to the power meter (approx 40’ from living room to power meter). Is this something the Geek Squad, Danbury can do? Thank you

Asked 4 years ago by Spyder14.

Q: QuestionHi Geek Squad, I have a Nest Router and access point package, a google wifi router (1st gen) and the spectrum router (RAC2V1K). I need help removing spectrum router, installing 1 google nest router and bridging the other google 1st gen router. DNAT Bridge

Asked 4 years ago by JaniceJeff.

Q: QuestionMoving into a Condo that provides Comcast serv. to each apt.. Comcast sent cable receivers, modem, etc. for me to install. I'm buying from BestBuy 4 TV sets one is 75" with sound bar. Connections to each room are avail. Geeks would install everything?

Asked 4 years ago by MikeV.

• A:Answer I'm sure they would be able to do this for you. Not sure how they would price it for multiple rooms. But they give you pricing in advance so there should be no surprises.

  Answered 4 years ago by CLUCASVerified Purchase

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Q: QuestionBought a 240mhz gaming monitor but shows 40 fps. How can I setup for 240 fps?

Asked 4 years ago by Jen.

Q: QuestionI have Spectrum and my own Netgear router. When we watch Netflix the movies will occasionally buffer. I can only do Zoom calls when I have my laptop on sitting next to the router. I have Spectrum TV on my laptop but all it does is buffer. Help needed.

Asked 4 years ago by JERRY.

Q: QuestionMy son wants to add an extra router for his PS4 in order to have uninterrupted play with online games. What is best application to achieve this?

Asked 4 years ago by river20.

Q: QuestionI am buying an Arris cable modem and an Eero mesh network from Best Buy. I would like you to set up both the modem and the router. Do I need to purchase two different installation packages or do I pay $99 once and you set up both modem and the network?

Asked 4 years ago by jonathan.

• A:Answer Modem is probably fine. Router is the first thing to address. Get one that reaches every room and you will be fine. Geek Squad makes sure you don't buy what you don't need.

  Answered 4 years ago by GeektopsVerified Purchase

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Q: QuestionI have been experiencing weak/low and dead spots with my internet coverage and recently purchased a Linksys velop mesh system. Do you assess/diagnose and install so I can stream/compute and use my cellphones?

Asked 4 years ago by Lem261.

• A:Answer I recently purchased an eero mesh system based on a Best Buy virtual consultation. Once I accepted their proposal they they brought the product to my home and installed it. Works beautifully...no more dead/weak spots!

  Answered 4 years ago by TerpFanVerified Purchase

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Q: QuestionI WANT DISNEY'S PLUS ,NETFLIX,BUT I DON'T WANT SATELLITE DISH,OR CABLE CAN YOU HELP ME MY AREA CODE IS 60637

Asked 5 years ago by BUTCH.

• A:Answer You can get those with a smart tv and wifi

  Answered 4 years ago by CLUCASVerified Purchase

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Q: Questioncan you do a backhaul from an orbi router to satellites through ethernet cables?

Asked 5 years ago by guy1234.

• A:Answer Hi there. Thank you for reaching out about this! The Netgear Orbi is capable of being hardwired to the satellites! If you have any further questions on this or need any help, please let us know.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have a 3 router system in my home. One gateway router/modem going to two additional routers via LAN both in brigemode/ ap mode. The internet connection drops all the time on both wifi and LAN. Will this service do 3 routers at once?

Asked 5 years ago by Conor.

• A:Answer Hi Conor. Thanks for reaching out about this. We may be able to do that. We'd like to know more of what systems you're using so we can find a solution. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWe purchased a Asus Rapture GT-AX11000. We have it all set up and it works great. Issue is only one iPhone will not connect to it. The same iPhone does connect to other wifi accounts outside of our home. Is this something that y'all can fix?

Asked 5 years ago by Pinkie.

• A:Answer Hi there. Thank you for reaching out about this. I'm sorry to hear you're running into issues with connecting this device to the network. We can definitely help out with this. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionMay I buy the WiFi service and set it up myself at home?

Asked 5 years ago by Jaime.

• A:Answer When I bought my RAX120, I asked to have Geek Squad come into my home to set it up; otherwise they assumed that I was going to set it up myself. Sometimes the agent will ask, but unless I tell them that I want to set it up, the agent doesn't push anything.

  Answered 5 years ago by sowker72

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Q: QuestionI purchased a ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem and NETGEAR Orbi Pro Tri-Band Mesh WiFi System (SRK60) for my Xfinity service. The modem is connected and working, but the Orbi stopped working after a few weeks. Can you fix?

Asked 5 years ago by diverrobb.

• A:Answer Hi there. Thanks for reaching out about this! I'm sorry you're running into issues. We can definitely try our best to help out either over the phone or in the home. Some things you can do in the mean time would be unplugging the unit for a few minutes and replugging it back in. You can also try hitting restart in the Orbi application on your phone. To get started with some help, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionOur WiFi system causes a lot of buffering while streaming. Sometimes it just quits. I unplug, replug, and it works for a while. I assume we need a new WiFi router but Don’t know what we need. How do I find this out? AND have it installed?

Asked 5 years ago by BD.

• A:Answer I just consulted the in store guy who told me what to get. I bought it, took it home and a couple of days later the Geek Squad came and hooked everything up and checked out whole system. We were up and running in no time, they were great!

  Answered 5 years ago by Brubear

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