“My machine stopped working after about 6 months. I left it for about 3 months and switched to a different outlet. It came on and worked overnight. I turned it off in the morning and it would not start that night or since then. Why is this happening?”
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Thank you for your question. We’re sorry your AirGenius 5 is powering inconsistently. Please make sure the rear cover is firmly locked in place, try a direct wall outlet, and unplug the unit for 30 minutes before restarting. If it still continues to power inconsistently, please contact our team at [email protected] to assist you directly. We're happy to help!
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