“Why is there water in the base of the tank. Whenever I have to change the water in the tank. I notice there is more water in the base which is quite difficult to get rid of as I have to use a piece of cloth to absorb all the water in several attempts”
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Why would you need to dry the tray? That's where the water from the tank goes to fill the heater inside the unit to produce the vapor. That's meant to happen. You don't need to dry the inside of it.
Sorry, there was a problem. Please try again later.Thank you for your inquiry Tariq. The water should only be in the removable tray itself. If you are finding water getting into the bottom of the unit itself, please make sure the unit is on a flat, level surface to prevent overflow. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
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