“My unit keeps going to red light and stops steaming after only 15 min. Have to shut down and restart. Tank is full and lined up correctly at connection”
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I would return the unit. Sounds like the sensor that detects the overheating of the element is defective. Make sure there is water in the bottom of the unit when the red light goes on, i.e., the water is draining properly from the tank to the heating element.
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