Questions & Answers

Q: QuestionNewly purchased, but will not get cold, the freezer is barely cool and so is the fridge. What can I do?

Asked 2 years ago by Bobby.

• A:Answer Hi - We hate to hear you're having difficulty with your Hotpoint refrigerator and apologize for any inconvenience this may have caused. You may call 1-800-432-2737 to schedule a service appointment with GE Appliances service. We are confident our skilled service technicians can resolve this for you. Please contact us again if you have additional questions or concerns. Wishing you the best! Vikki@Hotpoint

  Answered 2 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow clearance is required?

Asked 3 years ago by Dean.

This question was asked about the related product: Hotpoint - 28 in. Wide 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White

• A:Answer Hi - Thank you for reaching out to us. We recommend 1" clearance at the top and back and 3/4" clearance on each side for air clearance and ease of installation. Kind regards - Vikki@Hotpoint

  Answered 3 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan i have this refrigerator delivered to my home, and my old refrigerator removed.

Asked 5 years ago by help.

Q: QuestionWhy won’t my light inside my hotpoint fridge come on??

Asked 6 years ago by Denny2015.

This question was asked about the related product: Hotpoint - 28 in. Wide 15.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - White

• A:Answer Hi Denny2015 - Thanks for choosing HPE16BTNRWW. We are sorry to hear the interior light is not operating and apologize for any inconvenience this has caused. An authorized technician will need to replace the LED light. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Keep in touch at hotpoint.com. Sue

  Answered 6 years ago by GE Answers

  
  Helpful (0)Unhelpful (1)ReportAnswer this question