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Hello Patty, Thank you so much for reaching out. We're sorry to hear about your cooktop and are happy to help you in any way we can. If your burners are hot heating properly try the following tips: replace the fuse or reset the circuit breaker, clean the sensi-temp technology cap, or if the sensi-temp cap is stuck, replace the unit. If you determine none of these will resolve your issue, please schedule service. You can schedule an appointment by calling 1-800-432-2737. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
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