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Open laptop and pop the battery out for 60 seconds. Then replace the battery with a working battery. Tighten screws and push power button on. This should correct the crash and work fine..... Good Luck
Sorry, there was a problem. Please try again later.The same happened to mine
Sorry, there was a problem. Please try again later.We're so sorry to hear about that! We recommend consulting with Best Buy's Geek Squad team, or our HP Tech Support team, for more assistance!!
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