Questions & Answers

Q: QuestionCan this laptop support steam so I can play Stardew valley?

Asked 4 years ago by Stardew.

• A:Answer Thank you for your question regarding the HP - 14" Laptop 14-dq0001dx. To be able to download third-party software on this unit, you will first need to turn off S Mode. That does lower the security on the unit and S Mode cannot be turned back on once turned off. For any software, you would want to check the system requirements from the publisher's website and make sure the device you want to run it on meets the requirements for the setting you would like to use. Updates can change the requirements which can impact what settings you run it on or if you can run it at all. For software that always require online or for sections that are online, your connection type and speed can also affect how well it runs.

  Answered 1 year ago by HP Team

  
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Q: QuestionTrying to figure out how to get more storage and space for my daughter's games. Will an external hard drive work? If so any recommendations?

Asked 4 years ago by Jojo.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Snowflake White

• A:Answer You can use an external hard drive to add more storage for games.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs there a hard shell cover that can be purchased separately for this laptop?

Asked 4 years ago by DD.

• A:Answer This is no hardshell cover for this model.

  Answered 4 years ago by HP Team

  
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Q: Questionwhat does the sound sound like i just bought and took back 5 computers because of sound they all sound like your in a tin can

Asked 4 years ago by betty.

• A:Answer Hi Betty, apologies for what you're experiencing. Entry-level laptops may not always have top echelon audio support. But sound settings are adjustable, and it's possible to connect external speakers. You might have a better experience with laptops with Bang and Olufson audio, featured on Pavilion, Envy and Spectre laptops.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs this compatible with Blender?

Asked 4 years ago by CurlsCurlier.

• A:Answer This model will not work for Blender. Here is a link to the recommended specs for Blender. https://www.blender.org/download/requirements/

  Answered 4 years ago by HP Team

  
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Q: QuestionWarranty qualification

Asked 4 years ago by Michael.

• A:Answer Hello, Michael. This HP laptop will come with a one-year manufacturer's warranty for the hardware and 90-day phone tech support for the software. This does not cover accidental damage or damage as a result of a power outage/surge. For further details, this link covers the Warranty and Support guidelines: http://h10032.www1.hp.com/ctg/Manual/c00747726.pdf Or you can reach out to HP Support by visiting https://support.hp.com

  Answered 4 years ago by HP Team

  
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Q: Questionwhy would microsoft put it in s mode and not just windows 10 to begin with. They already have windows 11

Asked 4 years ago by Gamer.

• A:Answer I think Windows 11 in S mode is a virson of windows 11 that is streamlined for security and performance. While providing a familiar windows experience. To increase security it allows only apps from Microsoft store and requires Microsoft edge for safe browsing.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionDoes in cone with office?

Asked 4 years ago by Toe.

• A:Answer Yes, this laptop comes with a one year subscription of Microsoft 365.

  Answered 4 years ago by HP Team

  
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Q: QuestionWhat ports come with this item. HDMI? USB? Thank you.

Asked 4 years ago by RDW.

• A:Answer This laptop has 1 USB 3.1 Gen 1 Type-C, 2 USB 3.1 Gen 1 Type-A, 1 AC smart pin, 1 HDMI 1.4b and 1 headphone/microphone combo.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs this laptop compatible with Cricut Design Space?

Asked 4 years ago by verucadsLt10.

• A:Answer Because this computer is running Windows in "S Mode", it won't work with the Cricut Explorer Air 2.

  Answered 4 years ago by HP Team

  
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Q: Questioncan you use this laptop to play Minecraft?

Asked 4 years ago by Benny.

• A:Answer Thank you for your question. This can run "Minecraft for Windows" from the Microsoft Store, but Minecraft Java requires a more advanced processor. I recommend reviewing the developer's website for the list of minimum and recommended system requirements in order to find a computer that meets those specifications.

  Answered 4 years ago by HP Team

  
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Q: QuestionI'm seeing different answers for this question. Is the RAM upgradeable, yes or no?

Asked 4 years ago by SS.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer No, the memory slot is not user accessible, therefore not upgradable.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you play Minecraft on this computer?

Asked 4 years ago by Kendra.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for your question, Kendra. This can run "Minecraft for Windows" from the Microsoft Store, but Minecraft Java requires a more advanced processor. I recommend reviewing the developer's website for the list of minimum and recommended system requirements in order to find a computer that meets those specifications.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan I download itunes to this laptop

Asked 4 years ago by mike.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. This laptop has a limited amount of storage. Depending on the size of your library, you can download iTunes and save songs to the cloud storage, or (a better solution) connect an external drive to save your music files. External drives are very reasonable priced.

  Answered 4 years ago by HP Team

  
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Q: Questioncan I use it for video calls with my doctor

Asked 4 years ago by Anonymous.

• A:Answer Yes, you should have no problem using this for video calls.

  Answered 4 years ago by HP Team

  
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Q: QuestionCan you play madden 21 on this? Can you add a mouse?

Asked 4 years ago by Pookieboy01.

• A:Answer The processor can run it, but the game requires at least 8 gigabytes of RAM. You can add a mouse to this or any laptop.

  Answered 4 years ago by HP Team

  
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Q: Questioncan you play Minecraft on it

Asked 4 years ago by dream.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Yes, if you download the version that's available in the Windows Store.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs it a touch screen

Asked 4 years ago by Anonymous.

• A:Answer No it is not touch screen - actually don't miss it - has mouse pad - and can attach wireless mouse..

  Answered 4 years ago by BeekmanNana3Verified Purchase

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Q: QuestionCanI use this with my Brother PE 770 embroidery machine? Can I download embroidery designs to my computer and then transfer them to a usb stick

Asked 4 years ago by Anonymous.

• A:Answer Yes, you'll be able to download embroidery designed to a USB stick on the computer and then put the stick in that Brother machine.

  Answered 4 years ago by HP Team

  
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