“WHY IS THIS BRAND NEW COMPUTER NOT CONNECTING TO THE WIFI? HP SENT ME PENDRIVE TO RESTORE OPERATIVE SYSTEM AND AFTER DOING IT SUCCESSFULLY IM STILL HAVING THE PROBLEM, I HAVE CALLED SEVERAL TIMES HP AND WAIST HOURS ON THE PHONE, NOBODY KNOWS HOW TO HELP”

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• We recommend trying to use the troubleshooter on the laptop. The easiest way to start the troubleshooter tool is to right click on the network icon on the taskbar (usually located near the date and time). Once you open the menu, select "Troubleshoot problems " (Step 3 on the webpage provided). A box will pop up and it will begin diagnosing the issue. Here are some other things you can try: https://support.hp.com/us-en/document/c04649175

  Answered by HP Team 5 years ago

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