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Hi, i would look it up on how to reset the laptop. Hope that helps. That is what i did to my husbands
Sorry, there was a problem. Please try again later.Hello, HP Smart Friend - Technical Support If your device is within the 1 year Limited Warranty status you will be able to utilize assistance from HP Support. HP now has a service from $15 per month that will give you eligibility for technical support which is called Smart Friend and you can learn more about it here: https://www.hp.com/us-en/services/consumer/smartfriend-overview.html Here is the link for you to check the warranty status of your device: https://support.hp.com/us-en/check-warranty HP Support is available from 8 am to 8 pm EST (5 am PST to 5 pm PST), Monday through Sunday. The virtual chat is available 24/7. You can reach them at https://support.hp.com Thank you for being an HP customer!
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