Questions & Answers

Q: QuestionCan I take my proctor exams on this?

Asked 3 years ago by Tim.

• A:Answer Yes

  Answered 3 years ago by Laptop

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Q: QuestionIs this a laptop that can run Minecraft and stuff but also get work done .Basically I'm asking if it is slow

Asked 4 years ago by TheGalaxy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer I’ve had this for about 3 weeks now. It’s working pretty fast, no delays and I started downloading apps.

  Answered 3 years ago by KymberVerified Purchase

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Q: QuestionIs this laptop good for photo editing?

Asked 4 years ago by Andy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello, Andy. Thanks for your question. You can do basic photo editing with this laptop. If you want to use the Adobe Photoshop or Lightroom apps, you need a computer with at least Intel i5 or AMD Ryzen 5 processor or better with 8 GB or 16 GB of RAM and a discrete graphics card with 2 gigabytes or more of video memory to run the Adobe programs. They are big programs that require a lot of processing power to run.

  Answered 4 years ago by HP Team

  
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Q: QuestionIs this computer good enough for podcasting?

Asked 2 years ago by Erick.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Jet Black

• A:Answer Greetings from the Intel team. Thank you for your question. How good this Laptop is for podcasting depends on the system requirements of the software you will be using; therefore, to ensure the Laptop meets the system requirements of a specific program, check for the software's system requirements on the Developer's website and compare them with the Laptop specifications. For detailed information about the Intel® Celeron® processor N4120, visit: https://ark.intel.com/content/www/us/en/ark/products/197309/intel-celeron-processor-n4120-4m-cache-up-to-2-60-ghz.html Thank you for choosing Intel! Emilio_Intel

  Answered 2 years ago by Intel team

  
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Q: QuestionI have a 8 year old is this a good laptop for her she likes having all her friends on the screen together can she do that

Asked 2 years ago by Shawn.

• A:Answer Yes! And the screen is large enough to have a few friends on video chat.

  Answered 2 years ago by DeeDVerified Purchase

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Q: QuestionCan you play Minecraft and Roblox on this laptop?

Asked 2 years ago by AB.

• A:Answer Hello and thank you for the question! As system requirements for software constantly change, we are unable to answer questions about software compatibility or performance. What is compatible today may not be in the future. Please check the software manufacturer's website for the most current minimum and recommended requirements.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan I use a wacom with this computer?

Asked 2 years ago by Brittany.

• A:Answer I imagine you can, but, it's a very minimal processor / computer. The computer screen is basic. If you are expecting higher resolution graphics, you probably will be disappointed. I wouldn't run the Windows operating system on it honestly. Too much of a resource hog.

  Answered 2 years ago by MohammadK

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Q: QuestionWhat subscription is needed

Asked 2 years ago by Furrdaddy.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. This HP 14-dq0055dx laptop includes a free one-year subscription to Microsoft 365 Personal and a 30-day trial of McAfee Live safe virus protection. For ongoing use after the trial, you'll need a subscription.

  Answered 2 years ago by HP Team

  
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Q: QuestionGood evening, I would like to buy a backup charger. On the back of the computer, I think it says the computer charger is 19.5v input. is this correct? What are the voltage parameters for an additional charger? Thank you

Asked 2 years ago by Voltage.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Hello, thank you for your question. This device will take a compatible 65W charger, using 19.5v as you discovered. If you're unsure if your charger will fit the bill, don't hesitate to ask HP Support or your local Best Buy Geek Squad!

  Answered 2 years ago by HP Team

  
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Q: QuestionIf i turned off the Windows S Mode is the built in security is still there? coz I was wondering why the McAfee was automatically downloaded?

Asked 2 years ago by Shayne.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer The thing is, if you turn off S mode, you've disabled some of the security settings so the computer tries to compensate by automatically downloading software for things like security to plug the holes that turning off S mode leaves

  Answered 2 years ago by HP Team

  
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Q: QuestionThis comes with a 45W adapter. Can other HP adapters be used without harming the computer? I have 65W adapter that fits along with a 120W HP docking station.

Asked 2 years ago by Razz8085.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for your question. In the case of most devices, it is safe to use an adapter with a higher wattage (W) rating, as the device will only draw the amount of power it needs to run effectively. With this in mind, voltage is the essential factor and should be the same or within a tolerance of one volt. Keep in mind, this will not change the rate at which the device charges, as it will only pull the amount of power it needs and is rated to have transferred to it.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill the old Microsoft money plus sunset run on Windows 11 S?

Asked 2 years ago by Sue.

• A:Answer Probably not, for a couple of reasons. The computer only has 64 gigabytes of storage, and also a computer running Windows in "S mode" can only download software that's available in the Windows Store.

  Answered 2 years ago by HP Team

  
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Q: QuestionMy wifi isn't very good - can this be hardwired? Is so, what do I need?

Asked 2 years ago by Kat.

• A:Answer Hi Kat. Thank you for your question! This laptop does not come with a built-in ethernet port for hardwiring into a network. You would be able to purchase a USB to Ethernet adapter that can be plugged into one of the USB ports to add this functionality to this laptop. An ethernet cable would also need to be purchased to connect from the USB to Ethernet adapter to your router.

  Answered 2 years ago by HP Team

  
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Q: QuestionI’ve been seeing mixed answers on if you can upgrade the RAM on this laptop. I am just trying to use HP Tuners and make sure there is enough space to not lag or freeze while tuning vehicles. Would love to upgrade to atleast 16gb. Thank you.

Asked 2 years ago by Anonymous.

• A:Answer Thank you for the question. The 14-dq0052dx has one RAM slot and can support 8GB maximum. The slot is not user-accessible. We recommend that a professional technician do upgrades.

  Answered 2 years ago by HP Team

  
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Q: QuestionI've already exchanged this once. Every time I set it up, anything I select (microsoft edge, file folder, anything) causes it to freeze and then it doesn't work. Should I just return it or is there a way to fix this?

Asked 2 years ago by Lynnie.

• A:Answer Apologies for your experience. We suggest that you reach out to Support.HP.com or call 800-474-6836 for assistance.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan this computer run roblox studio

Asked 2 years ago by John.

• A:Answer You can check the requirements for the software you would like to use by looking up the system requirements for it from the publisher's website. You will want to make sure that the device you want to use it on meets the minimum requirements. Updates and modifications can impact what settings you can run the software on or if you can use the software at all.

  Answered 2 years ago by HP Team

  
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Q: QuestionCan I connect my iPhone to the laptop and download photos from my device to my laptop?

Asked 2 years ago by CameronW.

• A:Answer This device can connect your iPhone to Windows 11 in S mode using an up to date version of Microsoft PhoneLink which can be downloaded from the Microsoft App Store; however, depending on how many photos and videos you have, you may want a model with more storage than this particular machine.

  Answered 2 years ago by HP Team

  
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Q: QuestionWill this take both a regular larger SD card AND a micro sd card?

Asked 2 years ago by Bt3417.

This question was asked about the related product: HP - 14" Laptop - Intel Celeron - 4GB Memory - 64GB eMMC - Indigo Blue

• A:Answer Thank you for the question. Yes, the HP 14-dq0055dx has a multi-format SD card reader on the left side of the chassis.

  Answered 2 years ago by HP Team

  
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Q: QuestionDoes this computer have a web cam? and can I disable S mode? I am needing to purchase for a proctored exam so they need to be able to access my computer to monitor me through the exam.

Asked 2 years ago by Anonymous.

• A:Answer It does have a built-in camera on the unit. You can disable S Mode, but it may slow down the device and lower the security of the unit and S Mode cannot be reactivated after turning it off. If you need to download any third-party software, you may want something with at least 256GB of storage and a bit more RAM if they have to monitor you throughout the exam if you are doing it on the unit. You may want to talk to a Best Buy associate directly about your needs with system requirements for the software you will be using directly to make certain you have a compatible device.

  Answered 2 years ago by HP Team

  
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