Questions & Answers

Q: QuestionCan I connect a headset to this laptop?

• A:Answer Yes, you can connect a headset using the headphone jack.

Q: QuestionWhat kind of graphics does this laptop have?

• A:Answer This laptop has integrated Intel Graphics.

Q: QuestionDoes this laptop have a privacy camera?

• A:Answer Yes, this laptop has a privacy camera as a security feature.

Q: QuestionHow many USB ports does this laptop have?

• A:Answer This laptop has a total of three USB ports.

Q: QuestionHow much storage does this laptop have?

• A:Answer This laptop has 512 gigabytes of solid state drive storage.

Q: QuestionWhat operating system does this laptop use?

• A:Answer This laptop comes with Windows 11 Home operating system.

Q: QuestionCan you use a mouse instead of touch screen?

Asked 6 months ago by Laurie.

• A:Answer Yes usb mouse are compatible.

  Answered 6 months ago by Anonymous

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Q: Questionhow long does the battery last

Asked 6 months ago by yassine.

• A:Answer HP says 9.5 hours, but in my short time using it, watching videos & surfing the web, realistically about 6 hrs.

  Answered 6 months ago by MoMO

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Q: QuestionCan you add more ram? Can additional ssd storage be added either ssd or other?

Asked 7 months ago by Anonymous.

• A:Answer According to the Maintenance Guide at the HP website, this model system will have 2 internal DDR4-3200 memory slots but only supports 16GB, 12GB, or 8GB configuration TOTAL. It ships as 16GB with 1 module installed, but would run faster in dual channel mode with 2x 8GB modules instead. Unfortunately (as is the case with all modern laptops) changing RAM requires a significant disassembly of the case down to motherboard level. I have a recent similar HP system and highly recommend it.

  Answered 7 months ago by Racingmustang

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Q: QuestionIs the case aluminum or plastic?

Asked 7 months ago by Case.

• A:Answer HP uses plastic for cases in this line of economy priced laptops. Fortunately I think their hinge covers are far more substantial and durable than other brands. I have a very similar HP and highly recommend it.

  Answered 7 months ago by Racingmustang

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Q: QuestionDoes this laptop come with Microsoft Office?

Asked 4 months ago by Pineapple.

• A:Answer No, you will have to buy it separately but if you do buy the laptop and the Microsoft 365 personal they take $10 off from the original price.

  Answered 4 months ago by LatoishaGVerified Purchase

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Q: QuestionCan a printer be hooked up with this laptop?

Asked 4 months ago by Kim.

• A:Answer Yes, if the printer is compatible with the laptop. My personal printer, my mother's printer, and my school's printer all hook up to my laptop with no problem.

  Answered 4 months ago by Kalee

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Q: QuestionDoes the lap top comes with word and excel

Asked 5 months ago by Marie.

• A:Answer No. You need to have a Microsoft Office 365 subscription. But if you already have a subscription, you can just add this laptop to it.

  Answered 5 months ago by JunieMoon

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Q: QuestionDo you offer a protection plan? Do you offer a student discount?

Asked 1 week ago by JIM.

Q: QuestionIs this laptop comes with a pen?

Asked 2 weeks ago by Di.

This question was asked about the related product: HP - 15.6" Full HD Touch-Screen Laptop - Intel Core i5 1334U 2023 - 16GB Memory - 512GB SSD - Natural Silver

Q: QuestionSupport multiple monitors?

Asked 2 weeks ago by Anonymous.

Q: QuestionIs this computer covered by the geek squad?

Asked 2 weeks ago by Anonymous.

Q: QuestionDoes this computer come with a warranty? If it does, can you buy an extended warranty to protect it after it ends?

Asked 1 month ago by Sophia.

Q: QuestionThis is kinda dumb but is there a charger included?

Asked 2 months ago by Lori.

This question was asked about the related product: HP - 15.6" Full HD Touch-Screen Laptop - Intel Core i5 1334U 2023 - 16GB Memory - 512GB SSD - Natural Silver

• A:Answer Yes, a charger is included.

  Answered 1 month ago by user501546

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