A:Answer According to Best Buy, here is what an open box is: "Customers return opened products for a variety of reasons--a gift was the wrong color or model, or the TV or appliance was too big to fit. Some open-box products served as in-store displays. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition--Excellent-Certified, Excellent, Satisfactory or Fair. In addition, most open-box products include all parts and accessories (exceptions are noted as part of the product's condition)." For further assistance, reach out to the customer service team at Best Buy.
