“Not every time but 1/3 of the time I close it after I am done working and when I reopen it the screen doesn't turn on. The power indicator is lit but even when I push buttons or touch the mouse pad the screen stays blank.”
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We are sorry to hear about your issue. We recommend looking at the lid settings. Go to Settings then search for Change what closing the lid does. Adjust the settings. If you need further assistance, we recommend reaching out to the Geek Squad at Best Buy or HP Support.
Sorry, there was a problem. Please try again later.Another possibility is that the battery has run down to the point where it does not have enough power to turn on, but it does have enough power to power the light and indicate it is "low." Plug the laptop into the adapter, wait a minute or two, then try the power button.
Sorry, there was a problem. Please try again later.