“This laptop is 6 weeks old. Froze in the middle of messenger video. I cannot clear it, fan I think is ticking and getting hot. Cannot turn off disconnect and reboot.”
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Apologies for what you are experiencing. Press and hold the Power button for 3 seconds to force force a shut down. After it's completely off, press it again to turn it back on. It should fix your frozen or unresponsive Chromebook.
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