“How can I get my keyboard and mouse to connect/work and how do I know if its a defect or something I'm doing wrong ? Even my good with computers friend is unable to connect it.”
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Here are some troubleshooting steps you can try with the wireless keyboard and mouse: https://support.hp.com/us-en/document/c06113523 If you are still having issues, visit https://support.hp.com or the Geek Squad at Best Buy for further assistance.
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