“The monitor that I purchased in Feb 2020 had a defect. The screen had some type of a discoloration to it. It is now worse and there are horizontal and vertical lines from side to side. Can we switch out the monitor for one that doesn’t have a defect?”

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• If its under warranty then they should replace it.

  Answered by whitetiger 5 years ago

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• I would recommend reaching out to the Best Buy customer service team in regards to the return or exchange of the monitor. If it is out of the exchange or return policy, I would recommend reaching out to HP Support. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.

  Answered by HP Team 5 years ago

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