RE: HP Envy Photo 7155 Printer. After installing black/tricolor ink cartridge 64, Message says "installed cartridges cannot communicate with the
printer." Second ?, Message specifying the use of HP paper only shows, preventing print jobs. Why is this? null

Question

RE: HP Envy Photo 7155 Printer. After installing black/tricolor ink cartridge 64, Message says "installed cartridges cannot communicate with the
printer." Second ?, Message specifying the use of HP paper only shows, preventing print jobs. Why is this? null

StanS · Accepted Answer

Got a replacement, no big deal, but had to wait.never had a problem with paper.

Stank · Answer

My printer worked great

HP Team · Answer

I am sorry about your experience. There could be any number of issues ranging from the cartridges themselves to the carriage and their electrical connections. You can take the printer into Geek Squad for servicing or even contact HP through their Smart Friend service as both have the tools and knowledge for what is causing the errors.

Answered by HP Team 1 year ago

“RE: HP Envy Photo 7155 Printer. After installing black/tricolor ink cartridge 64, Message says "installed cartridges cannot communicate with the printer." Second ?, Message specifying the use of HP paper only shows, preventing print jobs. Why is this?”

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