My original question was how to scan from my HP Deskjet 2755e to my Asus laptop. You answered download HP Smart App and hit scan.
When I do that a window comes up that the printer is not connected but I know that it is connected. What now? null

Question

My original question was how to scan from my HP Deskjet 2755e to my Asus laptop. You answered download HP Smart App and hit scan.
When I do that a window comes up that the printer is not connected but I know that it is connected. What now? null

HPoffice · Accepted Answer

Might try checking connection on your laptop... and maybe reconnect.

HP Team · Answer

If it's telling you that the printer isn't connected when you know it is, your next option is to contact the HP support team so they can troubleshoot the issue in real time.

“My original question was how to scan from my HP Deskjet 2755e to my Asus laptop. You answered download HP Smart App and hit scan. When I do that a window comes up that the printer is not connected but I know that it is connected. What now?”

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