“Can someone please tell me why this printer is constantly going offline?”

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• Do you have a stable internet connection through WiFi. I haven’t experienced this issue since I got mine about a month ago

  Answered by Emmanuel 4 years ago

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• Hi Liz, apologies for what you're experiencing. Does the printer come back online after a restart? If a document is "stuck" in the print queue, it could take the printer offline. Make sure "use printer offline" is never checked in your device menu (printers). In the event it's another problem, we suggest using the HP Print and Scan Doctor. Instructions are here: https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/model/11262035/troubleshooting.

  Answered by HP Team 4 years ago

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