Questions & Answers

Q: QuestionWhat type of graphics card does this HP Elitebook have?

• A:Answer This HP Elitebook has integrated Intel UHD Graphics 620.

Q: QuestionWhat processor comes with this HP Elitebook?

• A:Answer This HP Elitebook comes equipped with an Intel Core i5 1.60 GHz processor.

Q: QuestionDoes this HP Elitebook have a front-facing camera?

• A:Answer Yes, this HP Elitebook does have a front-facing camera.

Q: QuestionWhat operating system does this HP Elitebook come with?

• A:Answer This HP Elitebook comes with the Windows 10 Pro operating system.

Q: QuestionWhat is the storage capacity of this HP Elitebook?

• A:Answer This HP Elitebook has a 256 GB SSD.

Q: QuestionDoes this laptop still have Windows 10?

Asked 7 months ago by Joe.

• A:Answer Joe, thank you for your question about this HP EliteBook! Yes, it has Windows 10 Pro pre-installed on it. It is also has driver support for Windows 11 when Windows 10 support ends in October 2025.

  Answered 7 months ago by HP Team

  
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Q: QuestionI bought 2 laptops. Can you deliver them to me?

Asked 7 months ago by Hongvanduong.

• A:Answer Thank you for being an HP customer. Please reach out to Best Buy directly to arrange for receipt of your laptops.

  Answered 7 months ago by HP Team

  
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Q: QuestionDoes it hae wifi 802 or higher? Does it come with the charger? Is the windows key included

Asked 7 months ago by Buscando.

• A:Answer Thank you for your questions about this HP EliteBook! Yes, it has one of the 802.11 wi-fi standards, it has a charger, and Windows is already activated.

  Answered 7 months ago by HP Team

  
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Q: QuestionWhat is the cosmetic rating? Excellent, good or fair?

Asked 7 months ago by Ang.

• A:Answer Thank you for the question. We did not note the laptop's condition in Best Buy's listing. Please reach out to Best Buy directly to confirm.

  Answered 7 months ago by HP Team

  
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Q: QuestionIs this laptop compatible with the dock station D9Y32UT#ABA? Thx

Asked 9 months ago by Jimmy.

• A:Answer Hello, Jimmy. Thanks for your question. The HP UltraSlim Docking Station, D9Y32UT#ABA, is compatible with this HP Elitebook 840 G6 Laptop.

  Answered 9 months ago by HP Team

  
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Q: QuestionDoes this computer webcam works if it do what’s it photo and video quality

Asked 1 year ago by Jesse.

• A:Answer Jesse, thank you for your question on this HP Elitebook! It uses a 720p resolution camera that can take high-quality pictures and video.

  Answered 1 year ago by HP Team

  
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Q: QuestionDoes the fingerprint works?

Asked 1 year ago by Macht.

• A:Answer Hi Macht, thank you for the question. Fingerprint readers were optional on some HP EliteBook 840 G6 models. Without exact model number, we don't know if this refurbished HP EliteBook laptop has that option installed. Please reach out to Best Buy directly for further assistance.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs it that this laptop has no Bluetooth and wifi or what because it was not mentioned in specs

Asked 1 year ago by Van.

• A:Answer Thank you for your question on this HP Elitebook! The HP EliteBook 840 G6 series laptop computers are equipped with Wi-Fi and Bluetooth.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs this laptop touchscreen?

Asked 1 year ago by BUYER.

• A:Answer This model does not have a touch screen.

  Answered 1 year ago by HP team

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Q: QuestionI cannot afford this for 4 more months. How high of a chance is there that this will be bought by then? Thanks!

Asked 1 year ago by AnonymousUser.

• A:Answer Thank you for the question. Unfortunately, we cannot answer because we don't know how many buyers are also interested in this refurbished laptop.

  Answered 1 year ago by HP team

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Q: QuestionHow strong is the battery and why doesn’t it have keyboard back light and

Asked 1 year ago by Van.

• A:Answer Thank you for the question. The original EliteBook 840 G6 models had a 50wh battery, with a life of 12-16 hours using mobile settings. As this is a refurbished model, this forum cannot attest to the remaining battery use or if a new battery was part of the refurbishment. Please reach out to Best Buy directly for assistance.

  Answered 1 year ago by HP Team

  
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Q: QuestionQuestion Is the description of this laptop accurate? Specifically, the 16 GB of ram. According to the reviews, other people had said that the laptop had only 8 GB of ram. So, I was wondering if this laptop actually has 16 GB or 8 GB of ram

Asked 1 year ago by LetitiaF.

• A:Answer Hi, and thank you for asking the question. The system has 8 gigabytes of RAM and 16 gigabytes of "Optane" memory, which is actually a type of cache, so we'll need to let Best Buy know that while their description of the computer is _technically_ accurate, it can easily be misunderstood.

  Answered 1 year ago by HP Team

  
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Q: QuestionIs the description of this laptop accurate? Specifically, the 16 GB of ram. According to the reviews, other people had said that the laptop had only 8 GB of ram. So, I was wondering if this laptop actually has 16 GB or 8 GB of ram.

Asked 1 year ago by Rimmables.

• A:Answer Thank you for the question. This forum does not have access to the laptop. Please reach out to the seller directly to verify the accuracy of the listing and the RAM installed in this refurbished laptop.

  Answered 1 year ago by HP Team

  
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