Why my laptop hp envy won't start? I just bought it null

I had the same issue after I purchased mine on August 9th of this year. Bestbuy wouldn't take it back because it died on me after the 15 day exchange policy. After contacting HP & being on the call for almost 3 hours, it finally came out that this particular laptop has a design flaw in the motherboard. That's all they would tell me & I had to send it in for warranty repair. I asked the technician that if the laptop had lasted 1 year (long enough for the warranty to run out) & then died, would I have to pay for this motherboard replacement out of pocket. He said yes. Somewhere in the amount of $380 plus tax. I then said I should be talking to a lawyer instead of him because HP knows of this flaw & is still selling the laptop. I don't know about anyone else but $1349.99 plus tax is a lot of money to me. I no longer recommend this HP Envy 17m-cg0013dx laptop.

You will want to make a return if you just bought the laptop and it will not start.

“Why my laptop hp envy won't start? I just bought it”

Asked by A 5 years ago

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HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver-Front_Standard

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I had the same issue after I purchased mine on August 9th of this year. Bestbuy wouldn't take it back because it died on me after the 15 day exchange policy. After contacting HP & being on the call for almost 3 hours, it finally came out that this particular laptop has a design flaw in the motherboard. That's all they would tell me & I had to send it in for warranty repair. I asked the technician that if the laptop had lasted 1 year (long enough for the warranty to run out) & then died, would I have to pay for this motherboard replacement out of pocket. He said yes. Somewhere in the amount of $380 plus tax. I then said I should be talking to a lawyer instead of him because HP knows of this flaw & is still selling the laptop. I don't know about anyone else but $1349.99 plus tax is a lot of money to me. I no longer recommend this HP Envy 17m-cg0013dx laptop.
Answered by ByrdKing44 5 years ago
Sorry, there was a problem. Please try again later.
You will want to make a return if you just bought the laptop and it will not start.
Answered by HP Team 5 years ago
Sorry, there was a problem. Please try again later.