Questions & Answers

Name: HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver
Brand: HP
SKU: 6402200
Price: 999.99 USD
Rating: 4.6 (1405 reviews)

HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver

Model:: 17M-CG0013DX; |
SKU:: 6402200

User rating, 4.6 out of 5 stars with 1405 reviews.

Highly rated by customers for:

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QuestionDoes this laptop come with microsoft word/excel, etc? Or is it necessary to purchase?
Asked 5 years ago by Liz.
- Answer You will need to purchase Microsoft Office separately. If you buy it with a computer, you will receive a $20 discount on Office, whether you choose Office 365 or Classic Office 2019.
  Answered 2 years ago by HP Team
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QuestionCan I expand the SSD to say 4 Tera or more if purchased separately?
Asked 5 years ago by TonyDiddy.
- Answer There's no reason that you couldn't. The computer does not have a second drive bay, so you'd need to replace the existing SSD with the new one, and copy all of your files and data over.
  Answered 2 years ago by HP Team
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QuestionDoes the SSD mean this has a solid state hard drive?
Asked 5 years ago by Rob.
- Answer Yes, an SSD means it has a solid state drive.
  Answered 5 years ago by HP Team
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Questionwhat is the manufacture date on this? I need to also purchase a printer/scanner and I need to make sure they are compatible.
Asked 5 years ago by Laptop.
- Answer This laptop is from around April 2020, so its a very recent model. It will work with any printer that supports Windows 10.
  Answered 5 years ago by HP Team
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QuestionWhat is the system memory RAM speed on this laptop?
Asked 5 years ago by Samsungloyal.
- Answer The system memory is • 12 GB DDR4-3200 SDRAM (1 x 4 GB, 1 x 8 GB).
  Answered 5 years ago by HP Team
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QuestionDoes this laptop have an dvd/cd drive installed?
Asked 5 years ago by Terri.
- Answer No, this laptop does not have a built in DVD drive. You can use an external DVD drive with this.
  Answered 5 years ago by HP Team
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QuestionI want to edit 1080P video that I shot on my GoPro using Adobe Premiere Pro. Can this laptop run Adobe Premiere Pro?
Asked 5 years ago by NHV303.
- Answer Yes, this laptop is a great choice for editing your GoPro footage, with ample processing and GPU power.
  Answered 5 years ago by HP Team
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QuestionHello, Does this laptop come with a built-in DVD player? Thanks.
Asked 5 years ago by cshrl007.
- Answer No it does not come with a DVD player
  Answered 5 years ago by JayT
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QuestionDoes this laptop have a CD-DVD writer?
Asked 5 years ago by vaccart.
- Answer This HP Envy laptop will not have a built-in disk drive, but it will work with an external USB disk drive.
  Answered 5 years ago by HP Team
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QuestionWhat software comes with this laptop? Also can you run Fortnite on this laptop?
Asked 5 years ago by Pcal28.
- Answer Yes, you can run Fortnite on this laptop.
  Answered 5 years ago by CommunityAnswer
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QuestionIs the USB-C port on this laptop Thunderbolt?
Asked 5 years ago by MSSG.
- Answer No, it is not Thunderbolt.
  Answered 5 years ago by CommunityAnswer
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QuestionDoes it play cd or dvd?
Asked 5 years ago by TRAINS.
- Answer Unfortunately, this model does not have an integrated CD/DVD player.
  Answered 5 years ago by HP Team
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QuestionWhat pen will work with this laptop? Can you use windows ink?
Asked 5 years ago by JM.
- Answer It doesn't support Windows Ink. Even if it did, it would not be fun to use because it's not a 2-in-1.
  Answered 5 years ago by Lily
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QuestionHaving a problem loading programs NOT Microsoft. Do I need to turn the 'S-Mode' in Win 10 off? And how do I do that?
Asked 5 years ago by Wapiti.
- Answer This laptop is Windows 10 Home, not WIndows 10 in S Mode. There shouldn't be an issue with loading programs, unless you are loading them without enabling the administrator permission. If you continue to have an issue, reach out to Geek Squad or HP Support (at support.hp.com).
  Answered 5 years ago by HP Team
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QuestionDoes this laptop have an internal CD player?
Asked 5 years ago by Maryann.
- Answer The HP ENVY Laptop - 17m-cg0013dx does not have a CD drive.
  Answered 2 years ago by HP Team
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QuestionDo this computer have internal audio and a camera automatically install?
Asked 5 years ago by Anonymous.
- Answer The HP ENVY Laptop - 17m-cg0013dx has an HP Wide Vision HD Camera with camera shutter and integrated dual array digital microphone.
  Answered 2 years ago by HP Team
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QuestionDoes this come with a microphone and camera and work for a Zoom meeting?
Asked 5 years ago by LLisa.
- Answer THIS MODEL (17m-cg0013dx) THAT I PURCHASED HAS A REAR FACING CAMERA ( LOOKING AT THE SCREEN I CANSEE MYSELF). IT ALSO HAS AN INTERNAL MICROPHONE WHICH CAN BE USED FOR CONFERENCING OR SKYPING.
  Answered 5 years ago by Mick
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QuestionIs the screen glossy or matte finish type?
Asked 5 years ago by Jeff.
- Answer It's edge-to-edge glass, I have a couple like this. It is THE BEST screen. I can;t stand the others after having this kind. It's clear, and does not have the darkening of the screen if you don't have it set just so.
  Answered 4 years ago by LittleMomma
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QuestionCan I attach a Seagate 2 TB external storage drive to this laptop?
Asked 5 years ago by Zimmie.
- Answer Yes, you can connect your external storage drive to this laptop via USB.
  Answered 5 years ago by HP Team
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QuestionIs there a bay for a standard 2.5" hard drive?
Asked 5 years ago by Bob.
- Answer Yes, an authorized service provider can upgrade this laptop. There is a 2.5" hard drive bay.
  Answered 5 years ago by HP Team
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Questions & Answers

HP - ENVY 17.3" Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 512GB SSD + 32GB Optane – NVIDIA GeForce MX330 - Natural Silver

Q: QuestionDoes this laptop come with microsoft word/excel, etc? Or is it necessary to purchase?

Q: QuestionCan I expand the SSD to say 4 Tera or more if purchased separately?

Q: QuestionDoes the SSD mean this has a solid state hard drive?

Q: Questionwhat is the manufacture date on this? I need to also purchase a printer/scanner and I need to make sure they are compatible.

Q: QuestionWhat is the system memory RAM speed on this laptop?

Q: QuestionDoes this laptop have an dvd/cd drive installed?

Q: QuestionI want to edit 1080P video that I shot on my GoPro using Adobe Premiere Pro. Can this laptop run Adobe Premiere Pro?

Q: QuestionHello, Does this laptop come with a built-in DVD player? Thanks.

Q: QuestionDoes this laptop have a CD-DVD writer?

Q: QuestionWhat software comes with this laptop? Also can you run Fortnite on this laptop?

Q: QuestionIs the USB-C port on this laptop Thunderbolt?

Q: QuestionDoes it play cd or dvd?

Q: QuestionWhat pen will work with this laptop? Can you use windows ink?

Q: QuestionHaving a problem loading programs NOT Microsoft. Do I need to turn the 'S-Mode' in Win 10 off? And how do I do that?

Q: QuestionDoes this laptop have an internal CD player?

Q: QuestionDo this computer have internal audio and a camera automatically install?

Q: QuestionDoes this come with a microphone and camera and work for a Zoom meeting?

Q: QuestionIs the screen glossy or matte finish type?

Q: QuestionCan I attach a Seagate 2 TB external storage drive to this laptop?

Q: QuestionIs there a bay for a standard 2.5" hard drive?

QuestionDoes this laptop come with microsoft word/excel, etc? Or is it necessary to purchase?

QuestionCan I expand the SSD to say 4 Tera or more if purchased separately?

QuestionDoes the SSD mean this has a solid state hard drive?

Questionwhat is the manufacture date on this? I need to also purchase a printer/scanner and I need to make sure they are compatible.

QuestionWhat is the system memory RAM speed on this laptop?

QuestionDoes this laptop have an dvd/cd drive installed?

QuestionI want to edit 1080P video that I shot on my GoPro using Adobe Premiere Pro. Can this laptop run Adobe Premiere Pro?

QuestionHello, Does this laptop come with a built-in DVD player? Thanks.

QuestionDoes this laptop have a CD-DVD writer?

QuestionWhat software comes with this laptop? Also can you run Fortnite on this laptop?

QuestionIs the USB-C port on this laptop Thunderbolt?

QuestionDoes it play cd or dvd?

QuestionWhat pen will work with this laptop? Can you use windows ink?

QuestionHaving a problem loading programs NOT Microsoft. Do I need to turn the 'S-Mode' in Win 10 off? And how do I do that?

QuestionDoes this laptop have an internal CD player?

QuestionDo this computer have internal audio and a camera automatically install?

QuestionDoes this come with a microphone and camera and work for a Zoom meeting?

QuestionIs the screen glossy or matte finish type?

QuestionCan I attach a Seagate 2 TB external storage drive to this laptop?

QuestionIs there a bay for a standard 2.5" hard drive?