“Touchscreen stopped working! Called Microsoft and did a windows reinstall and now even the previously hidden touchscreen driver is gone! Computer is worthless without this!”
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One of the Human Interface Devices (HID) was corrupt. It wasn't the touchscreen one, but rather was a generically-named one. I took the machine to BB and they did a simple deactivate, uninstall and the driver popped back up and then the HID-compliant touch screen driver appeared and worked! Thanks goodness for the Geek Squad!
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