“Tried to make a copy on the printer today but the relevant icons on the printer are not lighting up. I've made copies before without a problem. What happened, and what should I do? Thank you.”

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• Apologies for what you're experiencing. Please reach out to Support.HP.com or call 800-474-6836 for assistance. Our Tech Support Team will be able to diagnose and recommend a fix for your problem.

  Answered by HP Team 3 years ago

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• What happened is that the printer is now useless. There is no fix for this. If you're lucky you got a few months out of it before this happened.

  Answered by MichelleC 2 years ago

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