How do you get the wireless keyboard to work null

If you started the computer with the dongle for the mouse and keyboard, it will not initially recognize it. After you start the PC unplug the dongle and reinsert. This should cause windows to recognize it.

Make sure the USB receiver that came with the keyboard is plugged into a USB port. Does the mouse work? If the mouse works then the USB receiver is functional. If the mouse works, check the orientation of the batteries in the keyboard. IF the mouse doesn't work as well, move the USB receiver to a different port. If the mouse's light is shining on the bottom of the mouse and it isn't working as well after moving the usb receiver to a different port, you may have a defective usb receiver.

In the battery compartment of the mouse, there is a small plug. Take that out and plug it into one of the USB A ports. The mouse and keyboard will sync with the computer.

We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com

“How do you get the wireless keyboard to work”

Asked by Joey97 2 years ago

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If you started the computer with the dongle for the mouse and keyboard, it will not initially recognize it. After you start the PC unplug the dongle and reinsert. This should cause windows to recognize it.
Answered by Appajohn 2 years ago
Sorry, there was a problem. Please try again later.
Make sure the USB receiver that came with the keyboard is plugged into a USB port. Does the mouse work? If the mouse works then the USB receiver is functional. If the mouse works, check the orientation of the batteries in the keyboard. IF the mouse doesn't work as well, move the USB receiver to a different port. If the mouse's light is shining on the bottom of the mouse and it isn't working as well after moving the usb receiver to a different port, you may have a defective usb receiver.
Answered by ITGUY 2 years ago
Sorry, there was a problem. Please try again later.
In the battery compartment of the mouse, there is a small plug. Take that out and plug it into one of the USB A ports. The mouse and keyboard will sync with the computer.
Answered by iPhoneCase 2 years ago
Sorry, there was a problem. Please try again later.
We are sorry to hear about your challenges. We recommend reaching out to HP Support for further assistance: https://support.hp.com
Answered by HP Team 2 years ago
Sorry, there was a problem. Please try again later.