Questions & Answers
- Model:
- 15-ey0023dx
- |
- SKU:
- 6502185
Highly rated by customers for: Speed, Touch Screen, Performance
Page Showing 61-78 of 78 questions
Q: QuestionHow much does the laptop weigh?
Asked by SK.
- A:Answer Hello and thank you for your question. This HP ENVY laptop model weighs 3.93 pounds.
Answered by HP Team

Q: QuestionDoes this laptop have a touch display? (the question is not regarding a touch keyboard)
Asked by Quacks.
- A:Answer Yes, it’s a touch screen like an IPad
Answered by refrigerator
Q: QuestionIs it a new product? Does it come sealed?
Asked by Lidiane.
- A:Answer Hello. Thanks for your question. This is a brand new HP Envy x360 laptop that comes in a sealed box.
Answered by HP Team

Q: QuestionDoes anyone know of a USB-C docking station that supports 2 monitors that works with this laptop? My Dell WD19 that I use on my work laptop isn't working.
Asked by BigJ.
- A:Answer Sorry no.
Answered by SamsungTablet
Q: QuestionDoes this laptop have a backlit keyboard?
Asked by Barb.
- A:Answer Yes, it’s awesome when you don’t want to turn n a light - they keyboard lights up. Just turn it on on the tip top of keys and you’ll see
Answered by refrigerator
Q: QuestionIs it possible to connect a mobile broadband or internet carrier, such as a 4g USB modem or a 4g dongle? Im new to this so Im not sure. Thanks in advance
Asked by Mark.
- A:Answer You can connect one of those devices to this laptop.
Answered by HP Team

Q: QuestionWhat is the status of the Warranty Coverage? Does this comes with Global Warranty?
Asked by DC.
- A:Answer Thank you for the question. This Envy laptop comes with a one year warranty. To the extent permitted by local law, HP guarantees that it will repair, replace, or refund, at HP's option, an HP Hardware Product that manifests a defect in materials or workmanship during the Limited Warranty Period, if you, the end-user customer, provides HP with notice of a defect in your HP Hardware Product during the Limited Warranty Period. HP's obligation under this HP Limited Warranty, at its option, to repair, replace, or provide a refund for an HP Hardware Product that manifests a defect in materials and workmanship ceases upon the expiration of the Limited Warranty Period. This warranty is global, as long as the country or region where HP or its authorized service providers offer warranty service for the same product model.
Answered by HP Team

Q: QuestionCan I get this in silver for the sale price?
Asked by matt.
- A:Answer I love the gun metal grey. It's classy looking and not like every other laptop. I dont know about the silver.
Answered by Btuel
Q: QuestionWill this laptop be able to upgrade to Windows 12 when it is released?
Asked by MHGC.
- A:Answer If Windows 12 does come out in the future, you would have to check the OS requirements at that time and make sure that it meets the required specifications. Updates can impact the system requirements and change what settings you might be able to use. At this time there is just no way of knowing if Windows 12 will be a thing and what requirements it would have should it launch.
Answered by HP Team

Q: Questiondoes it have fingerprint reader
Asked by pete.
- A:Answer It says it does in the settings but its a lie! It then says 'no finger scanner compatible with windows hello found" the only security it has is pin and face recognition
Answered by Star
Q: QuestionDoes this come with Microsoft office/word?
Asked by Raylyn.
- A:Answer Thank you for your question, Raylyn! This comes with a free 1-month trial of Microsoft 365, which includes all MS Office apps.
Answered by HP Team

Q: QuestionIs the SSD Gen 3 PCIe or Gen 4 PCIe? And is the SSD drive upgradable?
Asked by Hello.
- A:Answer Yes, the SSD NvMe drive can be replaced, along with the RAM. HP has a video on their You Tube channel showing how to remove the bottom cover, and access these parts.
Answered by Athlon925
Q: QuestionWhat AMD graphics card does this have?
Asked by Heather.
- A:Answer Hello, Heather. Thanks for your question. This HP ENVY x360 2-in-1 Laptop 15-ey0023dx has the integrated AMD Radeon Graphics.
Answered by HP Team

Q: QuestionMy H/P envy 360 2 in 1 comes with 12 g RAM , what is the maximum amount of memory i can add to the two slots of RAM? one h/p website is says 16g RAM is the maximum amount?
Asked by travelnurse317.
- A:Answer The Memory modules for the Envy Model: 15-ey0023dx are accessible; the battery is not even close to being in the way. HP just wants you to send it to them for an upgrade so they can overcharge you. If not comfortable installing, talk to the Geek Squad.
Answered by Athlon925
Q: QuestionAre there any hard shell cases available for this model?
Asked by Anonymous.
- A:Answer Hello, there are many hard shells designed by different manufacturers, if you search on Best Buy's website you will find different options available. Thank you for being an HP customer!
Answered by HP Team

Q: QuestionWhich screen does this come with? is this the higher-end screen with the 99% SRGB coverage?
Asked by Matt.
- A:Answer Hello, Matt. Thanks for your question. This HP ENVY x360 2-in-1 Laptop 15-ey0023dx has a color gamut of 45% NTSC.
Answered by HP Team

Q: QuestionWhat is the max ram? I read online its 32gb, if so, what model number ram is 32gb
Asked by Sreenadh.
- A:Answer These units are considered non-upgradeable. You can ask HP Support or Geek Squad about possible upgrade options for the unit, but it is highly recommended that you get a certified technician to do any upgrades to this machine. It does use a lithium-ion battery and that can make upgrades a risk. If Geek Squad does the upgrade, it will not void the HP Warranty, but HP will not cover the new parts.
Answered by HP Team

Q: QuestionWhat is the maximum ram you can have in this?
Asked by Animeluver44.
- A:Answer Units like this one are considered non-upgradeable. You would want to contact either HP Support or Geek Squad about possible upgrades for this unit and see what options are available. If you decide to have any sort of upgrade done to this model, it is highly recommended that you get a certified expert to make the upgrades. If Geek Squad does it, it will not void the HP manufacturer's warranty, but the new parts will not be covered by HP.
Answered by HP Team

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