Questions & Answers

Name: HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Natural Silver, Sandblasted Anodized Finish
Brand: HP
SKU: 6338813
Price: 594.99 USD
Rating: 4.6 (1145 reviews)

HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Natural Silver, Sandblasted Anodized Finish

Model:: 15M-DR0011DX; |
SKU:: 6338813

User rating, 4.6 out of 5 stars with 1145 reviews.

Highly rated by customers for:

Clearance

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Page Showing 61-80 of 91 questions

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QuestionWhat model year is this computer? I see this is a discontinued model, will it be discounted further?
Asked 6 years ago by schnitz.
- Answer This model came out this past spring. I would recommend reaching out to Best Buy's customer service team in regards to any pricing questions.
  Answered 6 years ago by HP Team
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QuestionHow many Memory Slots does this Computer have? If I purchase it I would like to upgrade it to 16 GB, but do I have to purchase one (1) 16 GB memory card or is there 2 slots allowing me to install two (2) 8 GB memory cards?
Asked 6 years ago by Sean.
- Answer It has two slots, so that would require 2-8 GB cards.one 8 GB card ships in the computer.
  Answered 6 years ago by HP Team
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QuestionIs this an S laptop where all apps must go through the Mircrosoft store?
Asked 6 years ago by Lindy.
- Answer No, the laptop has full Windows 10 Home.
  Answered 6 years ago by ulix
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QuestionCan you charge the laptop via the usb - c port if connected to a dock?
Asked 6 years ago by Sarah.
- Answer No
  Answered 6 years ago by BusinessComputer
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QuestionDoes it have a heat sink, video card and cd rom?
Asked 6 years ago by zony.
- Answer No CD Rom
  Answered 6 years ago by CherylC
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QuestionI can't figure out how to play sound? Trying to watch Netflix and no sound is coming out. Help.
Asked 6 years ago by Jessica.
- Answer Try pushing the mute sound button up top on the first row of keys and turn up the volume with keys up there as well
  Answered 6 years ago by Seanbedenk
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QuestionWhere can I find a case for this laptop?
Asked 6 years ago by Koko.
- Answer You can buy any laptop sleeve - Best Buy carries a great selection. Make sure to USE A SLEEVE if it is going in a backpack though - you'll want that extra protection.
  Answered 6 years ago by Dave
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QuestionI just bought this laptop and received it on 08/29/19. When I turned it on I went through the initial setup and have been stuck on a blue screen that says services for almost 10 hours now. Why will the setup not complete?
Asked 6 years ago by Anonymous.
- Answer My computer set up immediately and was very straightforward. I would take it back to Best Buy to have it checked out.
  Answered 6 years ago by Halo1120
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QuestionHow much does it weigh?
Asked 6 years ago by Weight.
- Answer Check the specs. But it's incredibly light. Less than 1cm thick. I would guess 2 pounds. My old laptop was an hp envy and it weighs about 1/3 that much
  Answered 6 years ago by John
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QuestionHow reliable are these Envy x360 2-in-1 15.6" laptops? Also, can the RAM and SSD be upgraded to higher capacity?
Asked 6 years ago by Keo.
- Answer This model does support RAM and storage upgrades, HP tests all their laptops to ensure they will last a long time and each model comes backed with 1 year manufacturers warranty. Best Buy also offers Geek Squad protection for added peace of mind.
  Answered 6 years ago by HP Team
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QuestionDoes the key board light up ?
Asked 6 years ago by Biff.
- Answer Yes it does.
  Answered 6 years ago by HomeUser
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QuestionI'm trying to set up my computer and it comes to a blank blue screen and won't let me continue?
Asked 6 years ago by 81619pio.
- Answer I recommend reaching out to HP Support or the Best Buy Geek Squad to help with troubleshooting.
  Answered 6 years ago by HP Team
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QuestionI'm considering this laptop for school use (engeneering student) but I'm sure I will need a better dedicated graphics card. Is it able to be opened to manually change the graphics card?
Asked 6 years ago by Lam.
- Answer No, This PC is sealed. No access to battery either.
  Answered 6 years ago by pontiacgdh
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QuestionHow does it work the global manufacturer warranty in France? What are the service centers there?
Asked 6 years ago by KellyR.
- Answer You can get information on the global warranty here: https://support.hp.com/us-en/document/bpr01266
  Answered 6 years ago by HP Team
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QuestionHow bright is the display? It seems that Dell and HP have gone to super dim screens on everything except for their most expensive models.
Asked 6 years ago by JK.
- Answer We do not spec nits on this model but it should be bright enough to view in multiple light intensities.
  Answered 6 years ago by HP Team
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QuestionWhich generation is the I-5 processor?
Asked 6 years ago by DAVID.
- Answer It has an Intel Core i5-8265U processor which is an 8th generation processor.
  Answered 6 years ago by HP Team
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QuestionCan this run Minecraft smoothly/fast??
Asked 6 years ago by Yeet.
- Answer It can run it reasonably. I mean 30ish FPS.
  Answered 6 years ago by Castle
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QuestionWas the intel models upgrade with the same spec has the AMD ones? For example better cooling?
Asked 6 years ago by SW12.
- Answer no
  Answered 6 years ago by Rita
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QuestionDoes it have a worldwide manufacturer warranty?
Asked 6 years ago by pgolab.
- Answer Yes, it does.
  Answered 6 years ago by HP Team
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QuestionHow long does the battery last before needing to be recharged?
Asked 6 years ago by Anonymous.
- Answer The estimated battery life on this laptop is 13 hours. It will depend on various things like brightness and video playback.
  Answered 6 years ago by HP Team
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Showing 61-80 of 91 questions

Questions & Answers

HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Natural Silver, Sandblasted Anodized Finish

Q: QuestionWhat model year is this computer? I see this is a discontinued model, will it be discounted further?

Q: QuestionHow many Memory Slots does this Computer have? If I purchase it I would like to upgrade it to 16 GB, but do I have to purchase one (1) 16 GB memory card or is there 2 slots allowing me to install two (2) 8 GB memory cards?

Q: QuestionIs this an S laptop where all apps must go through the Mircrosoft store?

Q: QuestionCan you charge the laptop via the usb - c port if connected to a dock?

Q: QuestionDoes it have a heat sink, video card and cd rom?

Q: QuestionI can't figure out how to play sound? Trying to watch Netflix and no sound is coming out. Help.

Q: QuestionWhere can I find a case for this laptop?

Q: QuestionI just bought this laptop and received it on 08/29/19. When I turned it on I went through the initial setup and have been stuck on a blue screen that says services for almost 10 hours now. Why will the setup not complete?

Q: QuestionHow much does it weigh?

Q: QuestionHow reliable are these Envy x360 2-in-1 15.6" laptops? Also, can the RAM and SSD be upgraded to higher capacity?

Q: QuestionDoes the key board light up ?

Q: QuestionI'm trying to set up my computer and it comes to a blank blue screen and won't let me continue?

Q: QuestionI'm considering this laptop for school use (engeneering student) but I'm sure I will need a better dedicated graphics card. Is it able to be opened to manually change the graphics card?

Q: QuestionHow does it work the global manufacturer warranty in France? What are the service centers there?

Q: QuestionHow bright is the display? It seems that Dell and HP have gone to super dim screens on everything except for their most expensive models.

Q: QuestionWhich generation is the I-5 processor?

Q: QuestionCan this run Minecraft smoothly/fast??

Q: QuestionWas the intel models upgrade with the same spec has the AMD ones? For example better cooling?

Q: QuestionDoes it have a worldwide manufacturer warranty?

Q: QuestionHow long does the battery last before needing to be recharged?

QuestionWhat model year is this computer? I see this is a discontinued model, will it be discounted further?

QuestionHow many Memory Slots does this Computer have? If I purchase it I would like to upgrade it to 16 GB, but do I have to purchase one (1) 16 GB memory card or is there 2 slots allowing me to install two (2) 8 GB memory cards?

QuestionIs this an S laptop where all apps must go through the Mircrosoft store?

QuestionCan you charge the laptop via the usb - c port if connected to a dock?

QuestionDoes it have a heat sink, video card and cd rom?

QuestionI can't figure out how to play sound? Trying to watch Netflix and no sound is coming out. Help.

QuestionWhere can I find a case for this laptop?

QuestionI just bought this laptop and received it on 08/29/19. When I turned it on I went through the initial setup and have been stuck on a blue screen that says services for almost 10 hours now. Why will the setup not complete?

QuestionHow much does it weigh?

QuestionHow reliable are these Envy x360 2-in-1 15.6" laptops? Also, can the RAM and SSD be upgraded to higher capacity?

QuestionDoes the key board light up ?

QuestionI'm trying to set up my computer and it comes to a blank blue screen and won't let me continue?

QuestionI'm considering this laptop for school use (engeneering student) but I'm sure I will need a better dedicated graphics card. Is it able to be opened to manually change the graphics card?

QuestionHow does it work the global manufacturer warranty in France? What are the service centers there?

QuestionHow bright is the display? It seems that Dell and HP have gone to super dim screens on everything except for their most expensive models.

QuestionWhich generation is the I-5 processor?

QuestionCan this run Minecraft smoothly/fast??

QuestionWas the intel models upgrade with the same spec has the AMD ones? For example better cooling?

QuestionDoes it have a worldwide manufacturer warranty?

QuestionHow long does the battery last before needing to be recharged?