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I had this issue! If you have had the laptop for less than 1 year, you can take it in for free repairs. They take about a week to return the laptop to you, so make sure you have a backup device.
Sorry, there was a problem. Please try again later.We recommend reaching out to HP Support or the Geek Squad at Best Buy for further assistance. Here's the link for HP Support: https://bit.ly/3mULd9E . Alternatively, you can reach them by phone at 1-800-474-6836.
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