“When I am attempting to turn the printer off....it seems as though it won't turn off. What should I try and do? Thanks pat”

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• The first thing to do is to disconnect the power cord, and then hold the "on/off" button for at least 30 seconds. That will discharge any capacitors in the printer, and then plug it back in, and see if it turns on and off normally. If it doesn't, you'll need to take it to your local Best Buy and have the Geek Squad take a look at it.

  Answered by HP Team 1 year ago

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• Hello you have to keep holding the turn of and if is not working you have to take the Wire from the wall and that's all

  Answered by ZaidA 1 year ago

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