“The system specs in the Best Buy listing show the graphics card with 4gig of ram. Yet when I look at the device manager on the laptop it shows it has only 1gig of ram on the graphics adapter. Why?”
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Honestly, I'm not sure why it's doing that, because the video card definitely has more than 1 gigabyte installed. Your best option is to contact the HP Support team so they can troubleshoot what's happening.
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